Greets and registers guests, providing prompt and courteous service .Check in / out of guests. Resolves guest challenges throughout their stay in our hotel. upgrades guests as required . Promotes hotel services .
热情友好的问候客人，确保提供高效一致的服务。对入住期间的各种需求和问题予以快速解决，销售酒店各项产品确保利润***化。
Specific Job Knowledge, Skill and Ability 工作技能技巧要求：
1. Considerable skill in the use of a calculator to perform moderately complex mathematical calculations without error .

能运用计算器材准确无误的进行各种数据运算。

2. Ability to read, Listen and communicate effectively in English, both verbally and in writing .

能用英语有效的倾听和进行沟通。
3. Ability to access and accurately input information using a moderately complex computer system .

熟练操作酒店电脑系统。
Required Qualifications 必要的资历要求：
1. Ability to effectively deal with internal and external customers , some of whom will require high levels of patience , tact and diplomacy to defuse anger , collect accurate information and resolve conflicts .

擅长于处理宾客关系，能有效快速的应对处理各种问题。

2. Interpersonal skills to provide overall guest satisfaction.

以较强的人际交往能力提高客人满意度。

3. Ability to work under pressure and deal with stressful situations during busy periods.

能在强压下胜任工作。

Preferred Qualifications 更高的资历要求：

1. 1 or 2 years of related work experience prefered.

1至2年前台接待相关工作经验者优先。

职位类别： 前台/文员/接待/秘书

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